Red5 is an Open Source Flash Server that streams audio, video and data to and from the flash plugin live and on demand. Codegent is a full service web development new media agency, based in clapham, london, uk, that specialise in flash design and development work and helped pioneer the open source red5 flash server.

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Going responsive for Learn Apps

Posted by Maxime Boulin on 18 August 2011 at 11:53 PM
Categories: Online Innovation, Codegent College
Maxime Boulin
Maxime Boulin
Head of Mobile
BLOG: Going responsive for Learn Apps

The way we browse the Web has changed. People no longer only use desktops or laptop computers: they consume the Web through a multitude of mobile devices, sporting all kinds of screen shapes and resolutions.

The traditional fixed-width layout doesn't really cut it anymore. People expect to be able to view sites on their phones just like they do on their desktop computer. Sites need to adapt to these different browsers and screen resolutions. But what's the right way to do it?

The common response has been for sites to provide a mobile version as a nice little "extra". That's good, but it doesn't always mean the site will display nicely on an iPad or non-iOS mobile devices. This also often means developers will have to maintain two distinct websites, with their own sets of content.

Unfortunately, this doesn't scale well, and it restricts access to the content to only a few selected devices.

The better way to do it is with what we call Responsive Web Design.

The idea behind Responsive Web Design is that the websites' layout and design should adapt to fit any device that chooses to display it.

As Ethan Marcotte explains, "Rather than tailoring disconnected designs to each of an ever-increasing number of web devices, we can treat them as facets of the same experience. We can design for an optimal viewing experience, but embed standards-based technologies into our designs to make them not only more flexible, but more adaptive to the media that renders them."

This is why last week, codegent released a revamped, responsive and mobile-friendly website for our Learn Apps. The site is still a work in progress (there's a few things that need to be ironed out), but we think it's good enough to take a little tour today!

Learn Apps Homepage on a Desktop browser

Learn Apps homepage as seen on a desktop browser

Learn Apps Homepage on a Mobile resolutions

The homepage adapting to smaller resolutions

Here's the effect in video

Learn Thai in various resolutions

The Learn Thai page adapting to various resolutions

Some small details that make the difference:

  • One website "code", working on a wide range of desktop as well as mobile browsers (including Safari Mobile, Firefox Mobile, Opera Mobile and Opera Mini)
  • The header "Our Apps" dropdown is automatically replaced by a Select dropdown for ease of use on mobile devices (ie. works with touch screens devices as well as non-touch screens devices).
  • The iPhone and iPod will see an iPhone 4 capture of the apps, while Android handsets should see captures from a Nexus S
  • The Contact form uses the JavaScript library called "Chosen" to make it easier for users to find and select apps/devices, by replacing the default Select dropdown with a custom dropdown with auto-complete search (on desktop browsers)

We invite you to go through the website yourself: www.codegent.com/learnapps and have a play!

We are quite pleased with the results so far, and are thrilled to offer more "responsiveness" in future projects! Let us know what you think in the comments.

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5 essential tips for mobile commerce success

Posted by Julie Coassin on 14 June 2011 at 11:07 AM
Categories: Musings, Codegent College, Web Apps, Mobile
Julie Coassin
Julie Coassin
Project manager
BLOG: 5 essential tips for mobile commerce success

Research by eBay recently revealed that mobile shopping could receive a £4.5bn boost in the UK by 2016, rising to as much as £19bn by 2021, if nurtured correctly. The rapid growth in smartphone penetration has clearly helped mobile commerce to gain increasing acceptance amongst both users and retailers.

Smartphones represent 24% of all mobiles sold worldwide between January and March – up from 15% a year before - and the 50% tipping point may only be a year or so away (via The Guardian). This is an exceptional opportunity for retailers to speed up their mobile efforts and drive more sales.

However although mobile commerce’s popularity is growing and the majority of retailers are convinced that it will eventually become as popular as e-commerce, just 16% have a strategy in place, and 28% have no plans to implement one (Vanson Bourne survey of 100 marketing and IT directors at UK retailers, and 1,000 consumers).

Smartphones are taking a central position in our daily routine, not just to make phone calls but to access the web, look for recipes, check our Twitter, Facebook, find a restaurant, read news... Now users are also showing an increasing appetite for carrying out transactions on these devices; however their expectations of mobile commerce are pretty high so when jumping onto the “m-commerce” bandwagon you need to make sure you do it well. There are 10 million UK consumers using mobile commerce but 83% say they have experienced problems. (Tealeaf survey)

Below are few of the important things to think about when developing your mobile commerce site that will help you mitigate against potential problems that some mobile users experience.

  1. Mobile site or Native App. What is the best?

    First let’s define both terms: a native application is a piece of software designed and developed to run specifically on a computer, smartphone, or tablet. So for example a native application developed for the iPhone will need to run on its proprietary iOS platform. The mobile web refers to the browser-based Internet experience on mobile devices. Mobile websites have the ability to run across essentially any platform with a built-in web browser.

    There is no “best route” and you can’t just pick and choose which channels to support without a bit of research as it mostly depends on who your customers are, what devices they use, what they are trying to do and when. You need to be there when the customer is ready. 

    In a report revealed at the end of last year, comScore’s MobileLens indicates that nearly twice as many smartphone users accessed online retail via a website rather than a native app, BUT some other reports seems to show higher conversion rates for native iPhone apps versus typical mobile websites. 

    My recommendation would be to start with a mobile site, and then upgrade at a later stage to an application. This is actually a very good way to first test on mobile web what works or not, take learnings, customer’s feedback from their experience and then use that as a foundation to build applications for iPhone, Android or other mobile platforms.  

    So why should you start with a mobile site? Well, a mobile site has a greater appeal to customers across a variety of phones. Basically you don’t need to design multiple apps and anyone with a web connection can access your mobile site. It is therefore also a cheaper option! If you opt for an app you will restrict your mobile customer base to users of compatible handsets. In the case of Apple you will also need to wait for approval before release and before you can make tweaks to your app. 

    Having a mobile site means you are freer, in control and users always get the latest version as you can push updates whenever you wish! Another good thing about a mobile site for commerce is that users looking for a particular product can come across your mobile optimised site using any of the search engines and via links from other websites, blogs, Twitter, Facebook and those embedded in emails. Whereas with an app, users will have to actively search for it and then download it to their phone. That sounds like a lot to ask of your customers, especially if they are new ones.

    Additionally, there are several apps stores gathering tons of apps. Unless you are a large retailer (and even so), it usually takes a lot of effort to feature in the App Store charts and you will need a very well defined strategy to break into the top list for your category in order to not get lost in the crowd. (Find out more about app store optimization)

    One argument for apps over the mobile web is the additional functionality that apps can offer but the next generation of the web language HTML5, although the completion is expected in 2014 and its implementation on mobile devices is still both fragmented and incomplete, is able to offer many features that make it possible to create web based applications that behave like native apps (geolocation, access to the phone’s camera, offline storage, video/audio streaming...). HTML5’s advantages of cross-platform compatibility, channel freedom (not being dependent on the app stores), enhanced discoverability due to better search engines etc. provides the opportunity to develop both faster and cheaper, with a wider audience to sell to. The Financial Times just launched a HTML5 Web App that enables readers to access content across tablets and smartphones. 

    Please don’t think I am against apps, I’m really not! I love apps and they should be developed when there is a need to provide functionality that goes beyond what HTML5 can offer (richer experience, photo function, games, augmented reality...) but when it comes to retail I truly think mobile sites are great. This is even truer if you are a small business, as it will end up being more financially effective. However if you already know that a large percentage of your visitors are iPhone or Android users, then you might want to look into developing dedicated mobile apps. Finally if you really want to do a massive push in the mobile area, why not try developing both a mobile site and an app like Ebay has done? 

    In case you want to read more on the recurring subject:
    Will HTML5 Replace Native Apps Any Time Soon?
    HTML5 Is An Oncoming Train, But Native App Development Is An Oncoming Rocket Ship
    HTML5 vs. Mobile App. The Winner is…
    Mobile commerce: should you have a site or an app?
    Mobile commerce: ten reasons to choose the web over apps
    Native App vs. Web App: Which Is Better for Mobile Commerce?

  2. Redirect mobile searchers to the mobile version of your site.

    This sounds obvious but detecting which type of device a user is browsing with and redirecting to the correct version of the site is essential. You made the effort to build a mobile site so promote it! This will provide a great user experience and it will likely make your users stay on the site. In addition, if you are going to develop a mobile site, it is important all pages deliver the same user experience – i.e. sending users to pages non-optimised for mobiles is a no-no. 

  3. Keep your mobile site simple, but not too simple.

    Your mobile site should be a “lite” version of your desktop site, first of all because it needs to load very fast but also because of the size of the device. Any funky and flashy features should be left to the desktop experience. However, there should be no real disadvantage to using a retailer’s mobile version and users expect the same sort of browsing and buying experience as they would from their laptops and PCs. Consumers want to find the exact same products and the same product availability as on the main site. Therefore you need to provide full product specs, quality photos, videos and reviews.

    A few tips:

    • Provide obvious buttons and call to actions that stand out by using different sizes and colours
    • For users who know what they are looking for offer them a search function
    • Think of users who are likely to make mistakes whilst typing a search term from a smartphone and add an autosuggest to your search box
    • Consider slow connection speeds and ensure you are minimising the amount of data each of your page uses (ie: reduce the size of your images, limit the quantity of text)
    • Provide an effective filter option
    • In addition to all the various information about the product (price, photos, details...), display delivery details on your product page as the user will certainly not take the time to go up to the checkout to find that information. You will most likely lose a sale. 

    It seems paradoxal, but you will have to find the right balance between making your mobile site simple and very quick to load whilst still maintaining as much functionality as possible. The M&S mobile site is a great example, you can browse their entire product range, yet the navigation is very simple, you can sort items and search. Their mobile commerce site has generated over 1.2m unique users and taken single purchase orders exceeding £3,000 since its launch in May 2010. Pretty impressive! 

  4. Don't make registration compulsory and offer mobile payment options.

    First of all, don’t force your users to register before you actually close a sale. That is something I explained a while ago on a blog article: how to build an effective sign up form. Let your customers purchase first and then let them deal with registration afterwards (if they want). This is even more important on a mobile with a smaller screen and keyboard as you want a very smooth and pain-free process. By making users register before the checkout you are adding at least three fields to fill in and most of this information will be asked during the payment process anyway!  

    When it comes to entering credit card details on a smartphone, it is likely many customers will abandon rather than try. So try and work around that barrier and really make the purchase experience very friendly.  The aim is to reduce as much as you can the number of clicks to make it really easy for existing customers to shop and keep shopping on your site. The Amazon model is one to follow. It is so easy to buy on their site that it’s no surprise to me they have such large mobile sales figures.

    If you are a recurrent Amazon user, they already have your payment details stored and in less than 6 clicks you are done with your purchase on the mobile. At checkout, they ask your email address and password to generate a page asking you to choose a delivery option. Then on the next page you will be asked to select your payment method, all the cards you have previously added on your Amazon account will appear with their expiry date. Consumers can then either enter a new shipping address or opt to send to one already linked with their account. Once these choices are made, the consumer clicks on the checkout button and the transaction is completed. Pretty easy and even easier with their 1-Click order option.

    By storing credit card details in the registered account profile of existing customers you are removing the laborious process of entering the credit card number, expiration date and delivery address on a small screen. You probably think saving customers payment details on your site is adding a bit more PCI compliance hassle, but it will turn out to be an excellent way to attract repeat business from mobile users and most third party payment platforms have this functionality freely available to be integrated with.

    Some users will prefer using other payment options such as PayPal or any other alternative payment (Google checkout) that they know as secure and legitimate. The payment process is reduced to entering a username and password. These options reassure customers that are concerned about entering their card details via mobile and they also eliminate the need to fill in lengthy forms.

    Another good idea is to offer phone support to sceptical users who need more reassurance to get involved. Make sure you always have a phone number available on the product details page and on the checkout page so customers can complete the transaction by phone. 

    Finally, you could look into offering “collection in store” rather than mobile checkout options. The famous “reserve and collect” from Argos is an excellent method of generating sales from offline shoppers, but to make it work, keep the time between reservation and collection to a minimum. 

  5. Location, location, location.

    In mobile, location is context so it is important you know where your users are when accessing your mobile site. 

    Apps and now HTML5 employ some of the smartphone’s most advanced features and functions, such as the GPS system, to fetch the user’s location.  This is such a great thing to customise a mobile site experience to a consumer’s location.  It often grinds my gears to see that some global retailers are not able to direct me straight to the right local version of their site and ask me to choose my location... (I am particularly looking at you Ikea and there are so many others). I think it is important not to forget users are using a mobile which means small screens, smaller keyboards but are still in the need of information quickly without too much effort! Inflicting a bad experience on consumers who are nicely trying to connect with you on your mobile site might end up in you never seeing them again. 66% of consumers would be less likely to buy from a brand following a poor mobile experience (Tealeaf survey).

    In addition to locating where your users are and directing them to the most appropriate local site, it is also a good idea to offer a store locator.  Surveys show that it is amongst the most popular features of both mobile sites and apps. Sometimes consumers just go on your mobile site to look for an item or stock levels (Argos) but would rather buy it from the offline shop. Store locators are a great way to drive traffic in store and provide distance, store facilities, contact details, opening hours and directions. Argos and Tesco are 2 retailers that do this very well. 

    It would make sense to detect a user’s location by using smartphones’ GPS to present the nearest offline stores rather than having the users to type in their postcode (especially sometimes it might be tricky for them to know the postcode of the area). Only mobile sites developed in HTML5 and apps can offer that feature. Rightmove mobile site in HTML5 is a great example. 

    So as much as you can try to make the most of these location-based tools as they improve your consumers’ mobile experience and they also appeal to users who are shopping locally and looking for particular products and services. 

What are you waiting for?  Hopefully not for your competition to take the advantage! Get involved NOW.

Many retailers are waiting to launch their optimised mobile website until mobile commerce becomes more significant, but all the current stats show that the opportunity is now.  

The longer you wait to launch your mobile site, the more time you give your competitors to establish a successful mobile presence. Mobile commerce might be in its early stages but it is quickly gaining popularity as a way to shop.  I would use this as an opportunity to take the advantage, test what does and doesn’t work for you, create a "WOW" factor amongst your customers and give them something about you to share with others.  It can only raise your brand awareness and simply differentiate yourself from your competition.  

Do you need help? Codegent’s Mobile division might be able to give you a hand.

If you want to talk to us about your mobile commerce strategy, then please do get in touch.

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Third Thursday - April News

Posted by Mark McDermott on 21 April 2011 at 07:02 PM
Categories: Office Banter, Codegent News, Site Launches
Mark McDermott
Mark McDermott
Co-Founder
BLOG: Third Thursday - April News

It's the Third Thursday of the month and the sun has got his hat on!

Technical Architecture of the Hoxton Sale
The Technical Architecture of the Hoxton £1 Sale.

Other links referenced...

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Flash isn't dead, long live HTML5

Posted by Luke Hubbard on 17 June 2010 at 01:52 PM
Categories: Musings, Online Innovation, Codegent College, Mobile
Luke Hubbard
Luke Hubbard
Technical Director
BLOG: Flash isn't dead, long live HTML5

Shock horror Flash doesn't work on the iPhone or the "magical" iPad. Steve Jobs has declared its death, and decreed that it's not worthy of inclusion in Apple's market leading mobile platform. Dropping Flash in favour of HTML5 is akin to replacing floppy drives with CD-ROMS we are told. You don't need it, you will be better off without it, it's time to stop living in the past and embrace the future. Naturally Adobe (the makers of Flash) aren't too happy about having the door slammed in their face. Adobe tried launching a campaign online but were forced to accept they have lost the battle. However the war is only just heating up; Google's latest phones support both HTML5 & Flash.

The controversy has been fodder for bloggers, sparked flame wars between fans, and led to an awful lot of FUD (fear uncertainly and doubt) being spread online. This puts many of us in the industry in an odd position. For years Apple and Adobe have been the pillars of the creative industries. As developers and designers we have a love hate relationship with both companies. Designers need photoshop to get their work done, yet vent about it online. Developers love apple hardware, but have a hard time accepting the App Store's restrictions on how they can write their apps.

Which side are you on?
Despite what you read online I don't see a major split in the web community between HTML5 and Flash or between iPhone and Android for that matter. On the contrary, I see lots of overlap. In our industry it pays to have multiple disciplines. Lots of the popular games for the iPhone are written by people who are also Flash game developers. The people doing the cool 3D demos in HTML5 are often the same people who pioneered 3D in Flash. Those of us working on the cutting edge do not erect walls between technologies, we tear them down.

Flash has a long history of bringing innovations to the browser: animation, fonts, audio, video, 3D, and networking to name just a few. Recently we have noted interest and momentum building behind HTML5. It's about time browsers had native support for many of the things Flash has supported for years. The 4 "modern" browsers (Chrome, Safari, Opera, Firefox) are competing against each almost daily to take the crown as being the fastest, and most feature complete implementation. Competition is a good thing, after years of stagnation it's an exciting time to be working in the web. If you are stuck using a "legacy" browser (hint: the one with a blue e) do us all a favour and upgrade today, I promise you won't regret it.

Unfortunately outside of cutting edge Mobile web it's hard to fully utilise all the advances offered by these "modern" browsers. The elephant in the room remains every web developers pet hate; Internet Explorer with it's stubborn 50% market share. Even if Microsoft were to support full HTML5 and CSS3 in IE9 (unlikely), we won't see IE7 and IE8 disappear for years to come. Many sites are only just getting around to phasing out IE6. The key strength of Flash has always been that it's cross browser; unencumbered by the incompatibles and quirks that have plagued browsers. With penetration rates hovering close to 100% and a fast upgrade cycle driven by automatic updates it's no wonder Flash has become the de-facto standard for delivering video and rich experiences online.

So where does this leave HTML5 and CSS3?
Some features lend themselves to progressive enhancement, enabling HTML5 drag and drop file uploads or offline storage for those with capable browsers is an easy win. Using the latest CSS3 properties to render nice UIs while still degrading gracefully to support IE can be tricky, but is doable. It doesn't have to be pixel perfect, it just needs to work in older browsers. This leaves those features that you can't degrade gracefully without falling back to an alternative such as Flash. This category includes the much hyped video tag and canvas element.

Video support in HTML5 is still a bit of a minefield, there are 3 different codecs (H264, WebM, and Vorbis) that may or may not work in your browser, some with critical hardware acceleration, others lacking. In order to provide the best experience on the web and mobile you need to encode and deliver the video in multiple formats as well as providing a Flash version for those without HTML5. There are other rough edges too, such as fullscreen support; which depending your browser works differently or may not be supported at all. My advice to clients is to do what YouTube is doing and give users the choice to pick what works best for them.

This brings me to canvas element, a resolution-dependent bitmap canvas, used for rendering graphs, game graphics, or other visual images on the fly. Many of the demos show it being used for amazing Flash like experiences. Unfortunately there are problems here too. when you do a lot of animation and graphics processing you are going to burn CPU. Lots of it. Technology can always be abused at the expense of your CPU, those annoying battery draining banner ads can be rendered using canvas on the iPhone too. Recently Flash player added code to throttle down processing on browser tabs that are not active. I expect a similar feature will have to be added to browsers to control canvas abuse. Then there is the legitimate concern of accessibility, while it can be a challenge to create truly accessible Flash, it is at least possible.

In conclusion
Despite all the challenges I think it's our duty to push for the adoption of the latest web standards. While I may not agree with Steve Jobs reasons for banning Flash from iOS, I'm grateful that the controversy has put the spotlight on HTML5. I take issue with the assertion that Flash is a dead technology, on the contrary I see Adobe continuing to innovate and evolve Flash for many years to come. When noise generated by all the bloggers and fanboys has died down, it will be left to us humble web designers and developers to make all these technologies work for users.

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Why you need to think mobile today

Posted by Maxime Boulin on 11 June 2010 at 05:21 PM
Categories: Codegent College, Mobile
Maxime Boulin
Maxime Boulin
Head of Mobile
BLOG: Why you need to think mobile today

In the past few years, one of the biggest areas of change for the Web has been the amount of Internet users who are accessing websites via their mobile devices. You are probably aware of the facts: today, 71% of smartphone owners are browsing the Internet (88% of iPhone users do, 92% for Android). And this trend isn't going to stop: 4 billion mobile subscribers worldwide are expected by the end of 2010(1).

However, accessing Web content on a mobile device is still a rather inconsistent experience. Dozens of mobile browsers exist, each with different rendering capabilities. Designing and building mobile sites brings some unique situations and challenges. For web developers, optimising websites for mobile browsers is often a painful and difficult process.

But things are changing: the latest mobile browsers, available on the iDevices (iPhone, iPod, iPad) and Android phones (Nexus One, Motorola Droid) are game changing, offering a much superior browsing experience to their users. Amazing results can be achieved, as web developers are now able to make use of the latest web technologies, even on mobile devices.

It comes as no surprise that the US mobile browser usage is now dominated by the iPhone, with 64%(2), and Android, which comes second at 19%. Both Apple and Google are pushing mobile browsing, and empower their users with tools far ahead of the competition.

But whether or not you decide to focus your mobile strategy on the iDevices and Android specifically, here are a few things to consider when going mobile:

Simplify
The key to a successful mobile site is simplification: simpler navigation, fewer options (especially in web apps), a reduced amount of text, and possibly fewer images. While webpages made for the desktop often get crowded (banners/ads, huge blocks of text, countless buttons and links etc.), mobile websites have to remain simple. What is important on the page has to be kept, but the rest should be cut out. Less is definitely more on mobile. With fewer (carefully selected) options available to the mobile user, the site gains usability and the viewer is likely to continue browsing your site.

Think lightweight
Because of the limited bandwidth on mobile devices, as well as the inherent hardware limitations, an important focus has to be put on optimisation (load speed, image compression). Your visitors using mobile devices do not need high definition pictures, neither do they need ambient sounds or music. Pages have to be leaner, so users are spared excessive bandwidth costs and enjoy a faster browsing experience.

Prioritise content
What is crucial in your mobile strategy is to put "function before form" and present users with a customised experience, relevant to mobility. Your mobile site has to be contextually relevant to your users, and first address how content is consumed. If you are an online reseller, you might want to put the search bar at the top of your page and a quick way to find a local store (which are the most likely actions users will need on mobile); if you're a small business with an online presence, you would probably need quick access to your phone number (e.g. a "Call us" button) and address (e.g. "here's our address, view it on a map"). The logic is that your viewers who are accessing the website are on the go and probably have something very specific in mind!

Do not neglect the Mobile Web
Having a mobile website doesn't mean removing images from your website. It deserves it's own strategy and requires dedicated development. As the number of users browsing the Web from mobile devices continues to rise, you cannot miss the opportunity to shine!

Max is Head of Mobile for codegent with expertise in user interface design & development as well as being fully up to date on all of the latest mobile capabilities. You can check out some of his handy work on the codegent mobile site.

References

  1. Mobile Subscribers to Reach 2.6B This Year
  2. Net Applications, February 2010
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Did you know we ... have a brand new mobile site?

Posted by Nick Woodbine on 18 February 2010 at 05:14 PM
Categories: Codegent News, Site Launches, Mobile
Nick Woodbine
Nick Woodbine
Production Lead
BLOG: Did you know we ... Have a brand new mobile site?

We have just launched a lightweight mobile and smart phone friendly version of our website.

codegent.com/mobile

This is a classic WAP style site that has been designed to work across the broadest range of mobile devices that still dominate the marketplace. Our focus here has been on keeping the code limited and easy to navigate with minimal images to download.

codegent.com/iphone

We have also produced a sexier version that is optimised for the iPhone or any Smartphone running Android (such as the new Nexus) that leverages Webkit and CSS3. Check out the funky finger swiping scroll on our about page and portfolio and if you ever need to find us on your way to a meeting fear not, its all integrated with Google Maps at the touch of a button.

Just go to www.codegent.com on your device and we will automatically take you to the most applicable site.

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Engaging audience on the mobile web

Posted by Nick Woodbine on 21 January 2010 at 03:25 PM
Categories: Musings, Online Innovation, Mobile
Nick Woodbine
Nick Woodbine
Production Lead
BLOG: Engaging the audience on the mobile web

2010 is certainly not the first to be touted as the ‘Year of the Mobile Web’ but with the recent launch of the Nexus One and the likely war that will be waged between Google and Apple, it may be the first to actually go some way towards fulfilling its billing.

Currently, 1 in 7 minutes of media consumed in the UK is via a mobile device of some description. That number is set to rise with the end of the iPhone/O2 exclusivity deal, the addition of the Nexus One to the market and the inevitable clamouring amongst the remaining handset manufacturers to catch up. Mobile specific content is no longer a differentiator for companies; it is fast becoming a necessity as users move away from their PCs.

As we become more proficient at sifting through the mass of information at our fingertips and with the evolving development of the semantic web, we are starting to browse for information less and scan for it more. The ‘Smartphoners’ are the biggest ‘scanners’ of us all as they hunt out that quick hit of data; be it social updates, news, directions or very specific information. More and more user journeys follow the pattern of;

search engine > top listed page > back to search engine > another top listed page

As a result, as smartphone market share increases, bounce rate percentages across the land will inevitably rise as users who aren’t finding what they need quickly head off in search of it elsewhere.

The challenge we will face as designers, developers, UXers and strategists is how to overcome this behaviour and capture a user’s interest before they head off into the virtual sunset. The type of thinking that we need to do as creators of content for the mobile web is no different to that which we need to do for the desktop web; there is just less margin for error.

Think in pixels - Information Architecture needs to reflect the hardware that the audience use and this will increasingly mean a screen resolution of 480 x 320. This means cut down copy, reduce layers of navigation and think about content weighting – what are the most important of all the important things you are trying to say? What about font size? Can you read 10pt Verdana easily on an iPhone? Do those beautiful, detailed icons mean anything to the guy scanning your site on his Palm Pre from a train?

Clarity of message – Keep it short, and to the point.

Take SEM by the balls– It is unlikely that a mobile user will get past the first 1 or 2 pages of Google results so to be in with a chance of getting that click-through you need to be running intelligent PPC campaigns (Google mobile still makes room for sponsored links both on its mobile site and iPhone application), have outstanding SEO or go niche – ideally a combination of the 3. Interestingly, Google's mobile search also has room for a couple of real time results so all the more reason to engage with your audience on the social web.

It’s all in the content – I know we always bang on about this, but it is with good reason. Why are your users coming to your site and how do they generally find you? Look at your analytics; what are they looking for and how can you better deliver this information? Smartphone users are less inclined to browse and if they aren’t quickly seeing what they are looking for you may as well wave them goodbye.

The smartphone world is the antidote to the big budget, FWA world of 27” iMacs and megabytes of Flash. It is all about simplification of your message and real emphasis on what audiences want. It is a world where vanity must make way for clarity of message and ultimately one that requires us as an agency to really earn our fees in the field of usability, audience expertise and successful user conversion.

Here are a few of the current heroes from the world of the mobile web;

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What to do with $10m of Google's Money.

Posted by Matt Jukes on 19 May 2008 at 12:18 PM
Categories: Online Innovation
Matt Jukes
Matt Jukes
Creative Director
BLOG: What to do with $10m of Google's Money.

It is with interest which we have been watching Google’s Android Application competition. This is the $10m competition to develop applications for Google’s Android mobile platform. The 50 semi-finalists were announced today, and although a lot of the applications are shrouded in secrecy, a strong theme seems to be developing. The majority of applications seem to be based around Social Location tools, or Security applications.

For more about the semi finalists information have a look at this site.

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Codegent thinks mobile

Posted by Mark McDermott on 12 March 2008 at 04:15 PM
Categories: Codegent News, Online Innovation, Mobile
Mark McDermott
Mark McDermott
Co-Founder
BLOG: codegent goes mobile

Most of the industry are predicting a breakout year for the mobile web in 2008.

For a long time, the mobile web has been unpredictable, costly and low on user take-up. The majority of campaigns I have previously worked on with any serious mobile element have just scraped the surface, tapping into popular SMS and MMS services.

So what is encouraging us to use our mobiles online?

Apple's iPhone, released in late 2007, has made mobiles very sexy again.

If you haven't heard of it (welcome back to Earth, the wall is down and the cold war is over) the iPhone is a revolutionary device that unites your calls, contacts, email, music, camera, web browser etc in a dynamic, touch-screen, curvy-edged box.... and regular people are using it in droves!

For many reasons it would be wrong to confuse the iPhone with most mobile devices, especially if you are considering building a mobile site, but it has finally united the idea of phone and web working together properly.

It's not just the technology that has pushed us. Major websites, search engines and social networks such as YouTube, Flickr and Facebook have placed mobile services at their core, tempting unsuspecting users into an ever-connected virtual world.

Location Based Services

We have been using Google Maps and Sat-Navs for a while. It makes perfect sense to be applying all this thinking to your mobile. Needless to say the iPhone already does a lot but what about the rest?

In 2007 Nokia acquired a mobile advertising firm and a leading navigation system company. It isn't hard to see where they see things going. The benefit to marketers is easily delivered, relevant, geographically contextual content to end users.

Open Platforms for Applications

It's not all about browsing! 2007 really brought home the possibility of the web app, widget, mashup etc. Vista followed the Mac's lead and introduced desktop feeds for your local weather, football scores, status updates (the list goes on forever) and we all became RSS junkies. Adobe launched AIR and iGoogle followed suit so even your default homepage can tell you everything about anything you want.

But what about the mobile phone? Geeks have been hacking the operating systems on their phones for years but there have been no open standards available for developers to really use the core features of a physical handset. Until now!

The Open Handset Alliance Project launched Android, an open, free mobile platform which is being supported by some heavy companies such as Google, Motorola, LG, Samsung and T-Mobile to name a few. Expect that to be supported as standard in most future handsets.

Apple decided to open up the iPhone Developer SDK last week so we can look to develop intelligent bespoke apps that can fully interact with the handset soon!

Mobile Web Standards

There has been a degree of convergence in web standards for mobile. XHTML-MP has become the default industry-supported language for the mobile web. Page load and the multitude of various screen sizes still need to be taken into account when designing but at least the code is behaving itself!

Codegent Mobile

So we thought after all that talking we should show you something. We have built a simple version of our own site for your viewing pleasure.
www.codegent.com/mobile/

Or you can navigate to it using your mobile barcode scanner on the funky looking graphic below. You will see these dotted around everywhere soon. The Japanese have been using them on outdoor advertising, business cards, print ads etc. for years. But don't feel too left behind, they also have robotic dogs that clean their flats whilst they micro-sleep :)

www.codegent.com/mobile/

Geek out. nerd

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